Privacy Policy

Last updated: January 1, 2024

1. Introduction

At ZentrionMFG ("we," "our," or "us"), we value your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://zentrionmfg.com (the "Site") and when you engage our precision manufacturing services.

By accessing or using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or provide us with your information.

2. Information We Collect

We may collect information about you in a variety of ways, including:

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you request a quote, fill out a contact form, or otherwise communicate with us. This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Job title and company name

2.2 Business Information

When you engage our manufacturing services, we may collect additional information related to your business needs, including:

  • Company name and address
  • Project specifications and requirements
  • Purchase orders and billing information
  • Shipping and delivery details

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not directly identify you but may include:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • IP address (anonymized where applicable)
  • Device type and screen resolution

3. How We Use Your Information

We use the information we collect for various business purposes, including:

3.1 Service Provision

  • To provide, operate, and maintain our precision manufacturing services
  • To process quote requests and fulfill orders
  • To communicate with you regarding your projects, orders, and account
  • To deliver products and services to you

3.2 Communication

  • To respond to your inquiries and provide customer support
  • To send you administrative information, such as order confirmations and invoice updates
  • To send you marketing communications about our products and services, where you have opted in to receive such communications

3.3 Improvement

  • To analyze usage trends and improve our Site, products, and services
  • To personalize your experience on our Site
  • To develop new products, services, features, and functionality
  • To monitor and prevent technical issues and security threats

3.4 Legal Compliance

  • To comply with applicable laws, regulations, and legal processes
  • To enforce our terms of service and other agreements
  • To protect our rights, privacy, safety, or property

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, contractors, and service providers who perform services on our behalf, such as:

  • Website hosting and maintenance providers
  • Payment processors
  • Email and communication platforms
  • Analytics providers
  • Shipping and logistics partners

These service providers are contractually obligated to use your information only to provide the services we have requested and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

  • Comply with a legal obligation or valid legal process (such as a subpoena, court order, or government request)
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of the Site or the public
  • Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

5.1 Your Rights Under the CCPA

As a California resident, you have the right to:

  • Right to Know: Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
  • Right to Delete: Request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.
  • Right to Opt-Out of Sale: Request that we do not sell your personal information. As noted above, ZentrionMFG does not sell personal information to third parties. If our practices change in the future, we will update this policy and provide the required opt-out mechanisms.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, quality of products or services, or a different level of customer service for exercising your rights.

5.2 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

  • Identifiers (name, email address, phone number, IP address)
  • Customer records information (name, address, telephone number)
  • Commercial information (purchase history, order details)
  • Internet or electronic network activity information (browsing history, interactions with our Site)

5.3 Exercising Your CCPA Rights

To exercise any of your CCPA rights, please submit a verifiable consumer request by contacting us at privacy@zentrionmfg.com. We will respond to your request within 45 days. We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include, but are not limited to:

  • Encryption of data in transit (TLS/SSL) and at rest where applicable
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms for our systems
  • Employee training on data protection and privacy practices
  • Secure storage and disposal of physical and electronic records

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify you in the event of a data breach that affects your information, as required by applicable law.

7. Cookies and Tracking

Our Site uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device when you visit our Site.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the Site to function properly. These cannot be turned off in our systems.
  • Performance Cookies: Allow us to count visits and traffic sources to measure and improve Site performance.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements. Specifically:

  • Contact and quote request information: Retained for up to three (3) years from the date of the last communication, unless an ongoing business relationship exists.
  • Business transaction records: Retained for a minimum of seven (7) years to comply with tax and accounting obligations.
  • Usage data: Retained for up to twenty-four (24) months in aggregated or anonymized form.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@zentrionmfg.com, and we will take appropriate action.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Material changes to this policy will be communicated through prominent notice on our Site or by direct communication to the email address you have provided. Your continued use of the Site after any changes to this policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to address your inquiry in a timely manner and in accordance with applicable law.